Shipping and Returns Policy

COVID-19 SAFER AT HOME Shipping

UPDATE 06/21/2020

FedEx has been added as a shipping service. It costs about $20/dozen, but guarantees delivery within 1-3 business days within the contiguous US. This service does not count Saturdays/Sundays as part of their schedule.

UPDATE 05/27/2020

We’ve noticed some packages are taking up to 7 days to arrive, which is much longer than USPS’s estimated 4-day delivery.

While this is out of our control, we understand that receiving fresh hopia up to 1 week later would reduce the shelf life and minimize a delicious experience you might otherwise have. At this time, we cannot guarantee faster delivery via USPS; however, we are working on adding a FedEx option that guarantees delivery in 3 days. The tradeoff is that it’s more expensive.

Hopia Like It strives to provide fresh and delicious filipino pastries across the nation and anything less than that is unacceptable. 

If you are an affected customer, please feel free to contact us at hello@hopialikeit.com so that we may help resolve the issue. 

🔥Extreme Heat Warning🔥

During hotter temperatures, the following products are subject to spoiling sooner: Apple Cinnamon, Guava Cream, Peach Mango and Pineapple Cream. While closer shipping locations are unlikely to experience spoilage, farther locations (such as East Coast states, Hawaii, and Alaska) are more likely especially during pandemic times when delivery dates have been extended. Order the aforementioned products at your own risk.

UPDATE 04/17/2020

We’re continuing to ship our freshly baked goods throughout the week (excluding Saturday and Sunday). USPS (our shipping provider) has announced delays for the Priority Mail Service. Orders that would typically take 2-3 business days to delivery are now extended to 3-4 business days, respectively. 1 business day deliveries are unaffected. You can find more information here.

Domestic Shipping (United States)

We ship our freshly baked goods Monday-Thursday. Depending on your location, we may choose to wait until the following week to ship. Orders will arrive in 1-3 business days as depicted in the map below:

Most orders placed before midnight will be shipped the next business day within the Monday-Thursday shipment range.

Shipping is free for orders above $35 (before shipping costs). Sometimes we offer free shipping during special promotions.

To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Extreme Weather: During temperatures above 100ºF, we may opt to cancel some orders as they may degrade the food. During these times, we implore customers to follow tracking so that orders are not sitting in the heat for extended periods of time.

International Shipping

To preserve the freshness of our baked goods, we are currently not shipping goods outside of the United States.

Shipping FAQ

1.) When will my order arrive?

Thanks for your order! Your order will be baked fresh and packaged in an air-tight container with the utmost care by one of our bakers.  Most orders are processed and delivered to the carrier within 1-2 business days–please allow additional time during holidays. Shipping days are typically Monday to Thursday. Your order may be put on hold until the following Monday if shipping location is farther (e.g. east coast, Hawaii, Alaska). 

2.) How do I receive my order?

If you’re sending a gift, please let them know to expect a package. It’s not required, but we recommend someone is home to receive the package, or ship to an alternate location such as a workplace.  

Here’s Why:  Anything that happens next is entirely outside our control…

Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person; If the package is not left, the customer is responsible for arranging pickup or re-delivery with the carrier. The customer is responsible for retrieving the package at all possible delivery locations such as front & side doors, garage door, in or at mailbox, parcel locker, apartment lobby, lobby desk, etc. We’re more than happy to leave notes on packages for the carrier, however they do not offer special requests as a service and are not required to accommodate them. They may not always ring the doorbell. The customer is responsible for packages left outside & exposed to bad weather / elements, and any other such delivery events beyond our control.

Customers are responsible for checking that all shipping information is correct before submitting an order. You may request for an address change if we have not yet started processing. Hopia Like It! is not responsible for packages returned to us or delivered to the incorrect address as a result.

3.) Will my order arrive fresh?

We ship all of our baked products fresh and pack them in an airtight bag. To ensure freshness, we use USPS Priority which estimates shipment between 1-3 business days, depending on location. Orders may take longer and is totally outside our control.

During extreme heat temperatures, it is possible that the food may degrade if they are left sitting outside too long. For this reason, we ask customers to follow their tracking number and be available when their package comes.

4. Do I need to use the FedEx Shipping option?

We recommend this service to any shipping locations on the East Coast, Alaska or Hawaii. While not required, some orders during the pandemic using the USPS Priority Mail option have been delayed up to 7-10 business days. This has become too long for our baked goods. The FedEx option guarantees delivery within 2 days and costs $20/dozen. Order at your own discretion.

RETURNS/REPLACEMENT POLICY

For our Baked products
Returns/Refunds are not available. Our orders are baked fresh that day accordingly.

Replacements are available. Delays with our shipping services can sometimes happen. If you receive a damaged or expired perishable item because of a delay, please contact our support team (hello@hopialikeit.com) within 24 hours with the following information:

    • Order number for the item
    • Date of arrival
    • Condition of item at time of arrival with photographic proof
    • Detailed explanation of the issue

For our Apparel
We accept returns up to 30 days from the date of purchase.

Refunds (if applicable) (Un-opened Non-Perishable Product Must Be Returned Within 30 Days Of Purchase Date) (No Exceptions)

Ship To:

Hopia Like It, Inc.

Attn: Returns

17705 Chatsworth St.

Granada Hills, CA 91344

(Note: Return Labels Are Not Provided)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days–immediately, if paid with a PayPal account.