Shipping and Returns Policy
We do not offer free replacements for orders that are delayed using the FREE USPS Shipping method–It’s cheap and usually reliable, but delays may occur (especially during the holidays) outside our control.
|Order Date||Ship Date||Delivery Date*|
(USPS PRIORITY MAIL**)
|Sunday||Tuesday||~1-4 business days|
|Monday||Tuesday||~1-4 business days|
|Tuesday||Wednesday||~1-4 business days|
|Wednesday||Thursday||~1-4 business days|
|Thursday||Friday||~1-4 business days|
|Friday||Tuesday||~1-4 business days|
|Saturday||Tuesday||~1-4 business days|
*Some orders require more processing time and will ship in 1-2 business days. If you’d like to request to rush your order, we will do our best to accommodate. Please contact us at firstname.lastname@example.org
**USPS Priority mail is by far our most economical option, but USPS does not make any guarantees. Your package will most likely be delivered in 1-4 business days, but delays and loss are sometimes possible.
|Order Date||Ship Date||Delivery Date|
(UPS Next Day Air)
(UPS 2 Day Air)
(UPS 3 Day Select)
UPS is a more expensive option, but guarantees delivery in timeframe mentioned–no more no less (does NOT include weekends)
COVID-19 SAFER AT HOME Shipping
USPS (our shipping provider) has announced delays for the Priority Mail Service. Orders that would typically take 2-3 business days to delivery are now extended to 3-4 business days, respectively. 1 business day deliveries are unaffected. You can find more information here.
Shipping delays are expected during the holidays and start around Thanksgiving up until New Year’s Day. If you require a certain date for arrival, please order as soon as possible. We cannot guarantee that your order will arrive within the timeframe of 1-4 business days using USPS PRIORITY MAIL. We recommend using UPS services. It’s more expensive, but it’s the tradeoff for a guarantee.
To arrive by Dec 24, 2021, please see the recommended last days below:
|Shipping Service||Last Day to Order|
|USPS Priority Mail (HAWAII)||Dec 16|
|USPS Priority Mail (Cont. 48 states + Alaska)||Dec 16|
|UPS 3-Day Select||Dec 21|
|UPS 2nd Day Air||Dec 22|
|UPS Next Day Air||Dec 23|
Domestic Shipping (United States)
Orders placed before 12:01AM will be shipped the next business day within the Tuesday-Friday shipment range. See schedule above for details.
Shipping is: free for orders above $75, $12 for orders between $35.01 and $74.99. and $8 for orders under $35 (before shipping costs). Shipping is also free for first time newsletter subscribers. Sign up using your email at the bottom of the website.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Extreme Weather: During temperatures above 100ºF, we may opt to cancel some orders as they may degrade the food. During these times, we implore customers to follow tracking so that orders are not sitting in the heat for extended periods of time.
To preserve the freshness of our baked goods, we are not shipping goods outside of the United States.
1.) When will my order arrive?
Thanks for your order! Your order will be baked fresh and packaged with the utmost care by one of our bakers. Most orders are delivered to the carrier within 3 business days; please allow additional time during holidays. Shipping days are Monday-Friday.
2.) How do I receive my order?
If you’re sending a gift, please let them know to expect a package. It’s not required, but we recommend someone is home to receive the package, or ship to an alternate location such as a workplace.
Here’s Why: Anything that happens next is entirely outside our control…
Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person; If the package is not left, the customer is responsible for arranging pickup or re-delivery with the carrier. The customer is responsible for retrieving the package at all possible delivery locations such as front & side doors, garage door, in or at mailbox, parcel locker, apartment lobby, lobby desk, etc. We’re more than happy to leave notes on packages for the carrier, however they do not offer special requests as a service and are not required to accommodate them. They may not always ring the doorbell. The customer is responsible for packages left outside & exposed to bad weather / elements, and any other such delivery events beyond our control.
Customers are responsible for checking that all shipping information is correct before submitting an order. You may request for an address change if we have not yet started processing. Hopia Like It! is not responsible for packages returned to us or delivered to the incorrect address as a result.
3.) Will my order arrive fresh?
We bake and ship the hopia on the same day and pack them in an airtight bag. To ensure freshness, we use USPS priority which has an estimated 4 day shipping, depending on location. This increases during the holiday season.
During extreme heat temperatures, it is possible that the food may degrade if they are left sitting outside too long. For this reason, we ask customers to follow their tracking number and be available when their package comes.
Returns and refunds are not available for our perishable products.
We do not offer full refunds for orders that are delayed using the FREE USPS Shipping method–It’s cheap and usually reliable, but delays may occur (especially during the holidays) outside our control.
If you’ve purchased any of our apparel, we accept returns up to 30 days from the date of purchase.
We do not accept returns based on taste. If you receive a damaged or defective perishable item, please contact our support team within 24 hours with the following information:
- Order number for the item
- Date of arrival
- Condition of item at time of arrival with photographic proof
- Detailed explanation of the issue
- Whether you prefer a refund or replacement
Refunds (if applicable) (Un-opened Non-Perishable Product Must Be Returned Within 30 Days Of Purchase Date) (No Exceptions)
Hopia Like It, Inc.
17705 Chatsworth St.
Granada Hills, CA 91344
(Note: Return Labels Are Not Provided)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days–immediately, if paid with a PayPal account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company as it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.