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FAQ
Can I add a personalized message?
Yes, upon checkout there will be a box labeled “customer notes”. Please make sure to include your message and whom its from.
Can I cancel my order?
Yes, you may cancel your order by sending an email to he***@ho*********.com . If your order has not yet shipped, we will be able to issue a refund. Once the order has left our facility, refunds are no longer available.
Do you offer Refunds?
Please see our Returns Policy Page, but the short answer is no because our food is perishable. For non-perishable items, please see our Shipping and Returns Policy Page.
Can I have a gift delivered outside of the 50 United States?
As of right now, we only deliver within the US.
Can I send a single order out to multiple addresses?
Unfortunately, we do not have this capability. Each order is tied to one shipping address.
Why does my payment keep failing?
Almost all cases are due to an invalid billing address. The billing address must match what the bank has on file for the respective card. The shipping address can be different.
Shipping
Can I write a note about specific shipping instructions?
USPS doesn’t allow us to give specific delivery instructions, but the postal worker will deliver parcels where they normally do. You can specify mailing instructions using a free USPS account when you receive the tracking number.
I just placed an order. Where is my confirmation email?
Right after you place an order, you’ll be taken to a screen that confirms your order with your order number. If you don’t see a confirmation of your order via your provided email address, please check your spam folder. It may take up to 5 minutes to arrive. If you still don’t see it, we may not have received your order. Feel free to contact us if you would like to confirm.
Where is my tracking number?
Tracking Numbers are sent out automatically by the sender “Hopia Like It Online Store”. If you do not see it, please check your spam folder.
Can you send me tracking updates via text message?
While we aren’t able to send you any updates via text message, you can sign up through USPS or UPS when you receive your tracking number. Just visit the tracking page link and navigate to text message updates.
It’s been longer than the estimated 4 business days for my package to arrive. Will it still be good?
USPS does not guarantee shipping in 4 days, but rather estimates and can experience delays during busier times. For our freshly baked hopia, we pack them in airtight bags to prolong their shelf lives. Depending on the flavor, they last more or less 7 days at room temperature. For guaranteed delivery, use the UPS options.
other faq
Do you host any fundraisers?
Yes! Please contact he***@ho*********.com
Still have questions?
Send us your question at he***@ho*********.com ! We’ll be happy to answer any questions.
